1999-04 Senior Technical Support Engineer - IBM Rational Software

Senior Technical Support Engineer supporting Rational Software’s Embedded Development Tools. The tools being Apex/TestMate (Ada Programming Environment for X-Windows), Rose RealTime (UML Visual C/C++/Java Development tool for Embedded Systems) and Test RealTime (C/C++/Java/Ada Runtime Analysis + Component Testing).

The role involves providing technical expertise to customers (both external and internal to Rational) developing software using Rational’s embedded development products. The tools provided full SDLC support for large teams on a large variety of projects. Technical Support provides solutions to customer problems that are experienced with the tools, the communication of defects with Rational’s Development houses in North America/Europe, and the creation of technical articles for publication on the web.